If you have forgotten your asensei rowing password, or wish to change it there are two methods to reset it through the rowing app login screen or on the asensei rowing website.
Note that password reset will NOT work for users who log in using Sign In with Apple or Sign In With Facebook.
How to reset password in the asensei rowing app
In the asensei rowing app on the login screen tap the forgot password? link underneath the Password entry box - as shown in the image below.
This will bring up the Reset Password screen as shown below. To reset your password enter your email into the box and we will send you a password reset link to your email address.
How to reset password on the asensei.com/rowing website
On the www.asensei.com/rowing website you can reset your password whenever you try to login, either via the www.asensei.com/account icon or when required to login during a checkout.
On the login screen tap the Don't remember your password? link underneath the your Password entry box - as shown in the image below.
This will bring up the Reset Password screen as shown below. To reset your password enter your email into the box and we will send you a password reset link to your email address.
Why don't I receive a password reset email from asensei?
If you don't receive a password reset email after following the instructions above then please check you entered your email correctly and try again. Note also that
Password Reset for Sign In With Facebook or Sign In With Apple users of asensei rowing
It is important to note that the password reset facility described above will NOT work if you use Facebook or Sign In With Apple, it is only for users who login with an email and password. If you use Facebook or Apple sign-in methods then entering your email address on this screen will NOT send you an email - asensei can't reset your Facebook or Apple passwords for you.
If the password reset does not work for you then please either try the sign in with Apple or Facebook methods on the login screen, or contact support@asensei.com with as much information about your account as possible (the email we contact you on or a purchase number can be helpful)
If you are using Sign In With Apple or Facebook then you can simply use the Sign In With Apple or Facebook buttons on the login pages rather than trying to reset passwords. Note that logging in by these methods will create a new asensei rowing account if one does not already exist.
In the event you have forgotten your Facebook or Apple passwords and you use this method to sign in to asensei you will need to follow the instructions provided by those companies to reset them - please take care with this as these login methods may be used by multiple apps and services.
To reset a Sign In With Facebook password please see the following instructions on the Facebook help pages: https://www.facebook.com/help/213395615347144
To reset a Sign In With Apple password please see the following instructions on the Apple Help Pages: https://support.apple.com/en-us/102656
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