Why doesn't my purchase on asensei.com show up in the asensei app?

When you purchase a membership on asensei.com your purchase should show up in the asensei app, in the programs list, almost immediately without any further action on your part. 

To view your programs list in the asensei app choose PROGRAMS from the main menu button (or old older versions of the app hit the Hey asensei [+] button in the bottom left of the Up Next conversation screen).  You can check to see if the programs you expect are listed on this screen.  

If for any reason the programs you expect to see are not present you should check the following:

1. Check that you made your purchase on asensei.com using the same login as you use in the asensei app.  If you purchased using a different email, or a different provider such as sign in with Apple or Facebook then you have created separate accounts which may be why they are not appearing in the app. 

• See also: Can't remember what method was used to sign in to asensei, how do I find out? 
• If you have inadvertently created two accounts you can link them together in the app. 

2. Did you purchase with Apple Pay or Google Pay?  If you did then your purchase may not appear in the app automatically.  We'll generally try and fix this manually without any intervention from you but that may take a few hours so please feel free to chase this up by emailing us at [e-mail] and we'll help to get things working.  Please mention which email you use to login to the asensei app as this will speed things up.