Normally it is straightforward to connect the asensei app to your Bluetooth enabled PM5 monitor - you simply start your workout and when asensei asks you to turn on Wireless on your PM5 you follow the instructions by turning it on and enabling the wireless (if required). Sometimes issues do occur, this guide will try and walk you through some potential problems.
The PM5 should only connect to one app at a time
The PM5 won't work consistently if connected to multiple apps. If you are running another rowing app such as ErgData on your phone, you need to close that down before you connect to asensei.
You should kill any other app connected to the PM5, even if it is running in the background. To check they are not running in the background, either double-tap the home button on your iPhone, or swipe up from the bottom of the screen on newer iPhones. You can then swipe left and right through all of the apps running in the background on your phone. If you see another rowing app like ErgData, you can close/kill it by swiping it up to the top of the screen.
When I try to connect I can't see the turn Wireless on option
On most PM5s when you press Menu, More Options on the PM5 you will normally see the Turn Wireless On option.
Very recent versions of firmware have changed the PM5 menu structure and there is now an option called Connect on the home screen when you turn it on (3rd button down on the right) or press Menu.
If the Connect menu option isn't present either and you are definitely using a PM5, then you need to update your monitor's firmware. See this article for more details: Can't see "Turn Wireless ON" option on my PM5
Connect within the asensei app not through your phone's Bluetooth settings
If you have at any time paired or connected your PM5 via the Bluetooth settings on your phone this will cause a problem. To check this go into your iPhone/iPad's settings app, choose Bluetooth and look to see if you see a PM5 Monitor listed on the My Devices list. If you see it on that list tap on the text to the right of it saying Connected/Not Connected and then choose Forget This Device.
Close any other apps/disconnect other devices that may be connecting to the PM5.
If the PM5 is connecting to another app, such as Ergdata then it won't be able to connect to asensei. You can't run two apps at the same time reliably. Some other apps may connect automatically in the background, so please make sure that you close them before you try to perform a workout in asensei.
You should also check that another device isn't connecting to the PM5 automatically (e.g. a different iPad that is in the vicinity). If the PM5 establishes a connection to another device asensei won't find it.
You can check whether your PM5 is connected to a device by looking at the top right corner of the screen. If the Bluetooth symbol has a little bracket to the right of it as shown below then it is NOT connected, if there is no bracket then the PM5 is connected.
Bluetooth Heart Rate monitors connected to the PM5 should not normally prevent the PM5 from connecting to your phone/tablet, but it may be worth checking by disconnecting the HRM from the PM5.
Check you have given asensei permission to use Bluetooth
When you first run a workout asensei asks for permission to use Bluetooth, if you don't grant it then you can't progress to start a workout and you'll be stuck on the PM5 connection video.
To check that you have granted permissions correctly go to the iOS settings app, then scroll down until you find asensei, tap on it and check that you have allowed asensei to access Bluetooth. When correctly enabled the toggle switch should be showing as green and to the right hand side like this:
Check Bluetooth is Enabled on your Device
It may seem obvious but please check that your phone or tablet has Bluetooth enabled. If it isn't enabled you won't be able to connect and asensei doesn't currently warn you of this, so you will get stuck on the PM5 connection video in a workout.
To turn on Bluetooth, go to control Center by swiping down from the top right of the screen and make sure the Bluetooth icon is blue as shown below. If it's grey then tap on it to enable.
I don't even need to press turn wireless on and my PM5 connects to asensei
More recent versions of the PM5 firmware start to advertise that they are available via Bluetooth whenever you are on the home screen on the monitor (e.g. if you simply turn it on). If this is happening when asensei attempts to connect then you should be connected automatically. Pressing Turn Wireless on will still work, it's just not always necessary.
I still can't connect
In very rare cases, after upgrading the PM5 firmware to the latest version, if you have tried everything above, you may need to uninstall the asensei app and re-install. If you do this asensei will reset the targets that it sets you, so this would normally be a last resort only.
If you are still having problems after following the above suggestions please contact us at firstname.lastname@example.org and we will do our very ebst to help.