What do I do if I see the "Invalid Multipass request" error on asensei.com

A small number of users have reported seeing the error shown below "Invalid Multipass request.  The given email address is already used by another customer..." when attempting to login to www.asensei.com. 

This error occurs when you have created more than one asensei account that is associated with the the same email address e.g. using a sign in with Apple ID which has the same email associated with it as another account which might use sign in with (the same) email and password.  For example this can happen if you create an account on www.asensei.com using your email account but then at a later date try to login with Apple or Facebook.  The asensei app sees these as completely separate accounts, but our ecommerce provider on www.asensei.com doesn't allow more than one account to exist for a given email address - so you will need to login using the same method (email | Facebook | Apple) as you have used on the website previously.

What Can I do About This Error?

If you see the error then you know that you have previously signed into the www.asensei.com website using a different method.  In the app you can see the method you have used to sign into the app by hitting Hey asensei [+] then My asensei, then you will see your account details at the top of the screen - this will show an email address and the method.  You should try using the same method as listed there to login to www.asensei.com - e.g. if Apple is stated then try signing into the website using your Apple ID.

When accounts are linked the primary account shown in the app must be the same as the account you used to sign into the website.  If not you will need to unlink the accounts, logout, log back in again with the same account as used on the website and then link the accounts again.

If that doesn't work then please get in touch with us via [e-mail] and we'll do our best to help.  

It is worth noting that the current functionality on asensei.com is quite limited, basically you can only see any purchases you have made and make new purchases.