Refund Policy

Asensei has a 30-day money back policy!

If you're unhappy or for personal reasons, can't continue your training, we're happy to give you a refund. E-mail [e-mail] to request a refund. 

Please note that monthly rowing subscriptions are not covered by the asensei 30-day back guarantee that applies to annual purchases but can be canceled at any time. 

asensei Personal Coaching subscriptions have a minimum term of 6 months but can be paused before that time, but they must be resumed so that a minimum of 6 payments have been taken.

Alternatively, if you're injured or can't row for an extended period of time, we can pause your subscription for you.  You can resume at any point within 2 years of your original purchase. 

If you have a monthly subscription and wish to cancel, you can do so here: https://asensei.com/tools/recurring/login

To manage your subscription navigate directly to the subscription management page using this link: https://asensei.com/tools/recurring/login.  

Note that if your membership is a one-off payment then you will be see an error message "Sorry, there is no subscription account associated to this Shopify customer ID. This means your asensei membership will not auto-renew." when you follow this link

You can also reach the subscription management page by clicking on the account icon in the top right of any asensei.com web page.  The icon is located between the cart and search icons.  

Read more about managing your subscription here.

If you have any problems with your subscriptions and need help please contact us at [e-mail]