How do I manage my subscriptions?

Monthly Subscriber

If you are a monthly subscriber to asensei you should manage your own subscription from the asensei.com website via the account page.  Actions you can perform include change of details, place on hold, skip a month, and cancellations.  

To manage your monthly subscription click on the account icon in the top right of the page, between the cart and search icons.  

You will be prompted to sign-in using the same login as you use in the asensei app.  Once logged-in you may need to click on the accounts icon again and then will be taken to the accounts summary page.  Here you should be able to see your purchases.  On the right hand side, underneath the ACCOUNT DETAILS heading you'll see a link titled Manage Subscriptions, which you should click on and which will bring a range of options.

Note: currently we're switching subscription managements, whilst we transition to the new service provider, there are two Manage subscriptions links appearing and it's the lower one that is the correct one.

On the Manage Subscriptions page you have a range of actions you can carry out including Cancelling, adding a discount code, changing address.  

Please note that monthly rowing subscriptions are not covered by the asensei 30-day back guarantee that applies to annual purchases but can be cancelled at any time.  asensei Personal Coaching subscriptions have a minimum term of 6 months but can be paused before that time, but they must be resumed so that a minimum of 6 payments have been taken.

Skip A Month

If you wish to skip a month of your subscription, for example if you are going away on holiday for a month, you can do that from the Manage Upcoming Orders section as shown below.  

To skip a month you can hit the red "Skip Order" text to the right side of the Order date entry and it will change to "Resume Order" - change your mind and you can just tap it again.  

Annual & Family Memberships

Please note that annual plans do not currently use the same interface as above.  You will still see the Manage Subscriptions link but if you click it then nothing will appear - this is to be expected and is because we use a different mechanism for annual plans.  Annual plans do not currently automatically renew but we will contact you by email around 1 month before the end of your plan. 

We are looking at improvements to the way that annual plans are managed; in the meantime if you wish to renew your annual subscription please login to www.asensei.com using your asensei login details and purchase another subscription of the same type - your membership will automatically be extended. 

Family Memberships are a variant of the annual memberships so will also not show up if you click Manage Plan.  Each member of the family essentially has their own individual plan after the initial family purchase.

If you have any problems with your subscriptions and need help please contact us at [e-mail]