Chargebacks

Please contact us before you raise a chargeback with your credit card provider - generally we'll be able to resolve any issues much more quickly and effectively.

You can read our refund policy here: https://asensei.zendesk.com/hc/en-us/articles/13510699463571-Refund-Policy- and here: https://asensei.com/pages/legal

We're always happy to give refunds in line with our policy.  But please note we are not able to issue you with a refund if you raise a chargeback (this isn't our choice, it's the way our ecommerce platform works).   

If a chargeback has been raised we will almost always dispute it, since the correct and fastest course of action to obtain a refund in line with our policy is to contact us.  Chargebacks come with a cost, a time delay and cause us problems with our providers since they are often used as a proxy for bad intentions on the merchant's part.

If you have any problems with your subscriptions and need help please contact us at [e-mail]